Important booking confirmation and conditions

Our Agreement With You

We are STA Travel Ltd and Our Agreement with You sets out what you are legally entitled to
expect from us when you purchase travel services through us. Because we sell a variety of
travel products, you should make sure you understand the terms and conditions which apply
to your particular arrangements in addition to these general terms and conditions.

Your Travel Booking

When you make a booking, you guarantee that you have the authority to accept and do
accept on behalf of your party the terms of these booking conditions. It is your responsibility
to ensure that all of the details on your travel documents are correct and to bring to our
attention any errors or discrepancies immediately. Your contract will either be with us or with
another supplier of travel services and this will depend on the type of arrangements you
book. Your contract will be with us if we arrange a Package for you, being a pre-arranged
combination, at an inclusive price, of at least two or more of the following services when the
services are taken together and also cover a period of more than 24 hours or include overnight
accommodation: a) transport b) accommodation and c) other tourist services not ancillary to
transport or accommodation which account for a significant part of the arrangements. Note
that it is the case that your contract will be with us if you purchase accommodation only.

Other travel services will be offered as separate elements rather than as a combination. Each
are priced individually. If you select some of these services then you are not purchasing a
package arranged by STA Travel. In such cases, (unless you have booked accommodation
only) STA Travel is acting as the Booking Agent for your suppliers and your contract is
with that supplier. Where your contract is with a supplier, the booking conditions of that
supplier will apply to your booking and STA Travel accepts no responsibility for any errors or
omissions made by a supplier.

Your Financial Protection

The Package Travel, Package Holidays and Package Tour Regulations 1992 require us to
provide security for the monies that you pay for any Package arrangements (as defined above
in “Your Travel Booking”) made through STA Travel and for your repatriation in the event of
our insolvency. We provide this security by way of an ATOL (number 3206) administered by
the Civil Aviation Authority. When you buy an ATOL protected air holiday package or flights
from STA Travel you will receive a Confirmation Invoice from us( or via our authorised agent
through which you booked) confirming your arrangements and your protection under our Air
Travel Organiser’s Licence number (3206). In the unlikely event of our insolvency, the CAA
will ensure that you are not stranded abroad and will arrange to refund any money you have
paid to us for an advance booking. For further information visit the ATOL website at www.
atol.org.uk. If you book arrangements other than a Package (as defined above) through STA
Travel the financial protection referred to above does not apply.

Deposits and Payment

Deposits are non-refundable. Payment of a deposit enables STA Travel to hold a reservation
for you but does not guarantee the price. The price can only be guaranteed once we receive
full payment and tickets and/or other travel documents have been issued. STA Travel will
advise you of the date that full payment is required. All prices shown are ‘from prices’ and
we reserve the right to alter the prices of any of the holidays shown in our brochure. You will
be advised of the current price of the holiday that you wish to book before your contract is
confirmed.

If payment for your booking is made by credit card, a handling fee is payable, as advertised.
No charge is made for payments made by Debit Card. We reserve the right to refuse
personal cheques as a method of payment. After full payment, if we are your Booking
Agent, the conditions of the contract with your supplier may permit them to increase the
cost of your arrangements. We will pass on any such increase to you. If we have arranged
a package, changes in transportation costs including the cost of fuel, taxes, fees and
exchange rates mean that the price of your travel arrangements may change after you
have paid in full. You will not be charged for any increase equivalent to 2% of the price
of your travel arrangements. You will be charged for any amount over and above that.

Documentation

STA Travel’s general practice is to send documents to our customers electronically whenever
possible. We reserve the right to charge an administration fee should you make a request for
such documents to be sent as hard copy.

Cancellations and Changes

If we are your Booking Agent, your contract with your suppliers may allow them to cancel
or amend bookings. We will ensure that you are promptly notified of any significant
changes, but accept no liability for any changes or costs incurred which may result.

If we make a significant change to your booking, we will inform you as soon as reasonably
possible if there is time before your departure. You will have the choice of either accepting the
change of arrangements, accepting an offer of alternative travel arrangements of comparable
standard from us, (we will refund any price difference if the alternative has a lower value), or
cancelling your booked arrangements and receiving a full refund. We will pay compensation
in respect of any significant changes that we make to your booking, using the scale below.
These may include (but are not limited to) the following changes: a change in accommodation
to that of a lower official category, a change of UK departure airport, except between London
airports, a change of supplier, a change in the time of your departure or return flight by more
than 12 hours.

This standard payment will not affect your statutory or other rights. We will only make one
payment for each full fare paying adult in the booking. Any children not paying the full adult
fare will receive 50% of the listed amount. If the value of your booking is less than the
compensation outlined, we will pay compensation only to the value of the booking.

Important note - changes beyond our control.

Compensation will not apply if a significant change is made for reasons beyond our control.
These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes,
natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling
or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or
congested airports or ports, hurricanes and other actual or potential severe weather
conditions, and any other similar event.

If you have booked a flight and we are alerted to a significant schedule change by your airline
before you leave the UK, we will contact you by email to advise you of this. Please ensure
that you have given your contact email address to STA Travel and that you regularly check
for messages before you leave. STA Travel has no control over airlineschedule changes and
accepts no liability for costs which may arise as a result of such changes. After you have
left the UK, it is your responsibility to check with the airline that any onward flights you have
confirmed are operating as booked. We strongly recommend that you contact your airline at
least 72 hours before the scheduled departure of each flight to do this. Please note that for
some airlines it is mandatory to confirm with them your intention to fly.

Our Responsibility For Your Arrangements

We have taken all reasonable care to make sure that all the services that make up the
arrangements made by STA Travel are provided by efficient and reputable businesses.
These businesses should follow the local and national laws and regulations of the country
where they are provided. However, please be aware that overseas safety standards may be
lower than in the UK. If we have arranged a Package and the contract we have with you is
improperly performed by us or our suppliers we will pay you appropriate compensation if has
affected the enjoyment of your travel arrangements.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of
three times the cost of your travel arrangements. Our liability will also be limited in accordance
with and/or in an identical manner to

(a) The contractual terms of the companies that provide the transportation for your travel
arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of
travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect
of travel by rail and the Paris Convention in respect of the provision of accommodation, which
limit the amount of compensation that you can claim for death,injury, delay to passengers
and loss, damage and delay to luggage. We are to be regarded as having all benefit of any
limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies’ contractual terms, or the international
conventions, from our offices - Customer Relations, STA Travel, St Georges House, 56 Peter
Street, Manchester M2 3NQ.

Your Agreement With Us

By finalising your arrangements with us, you are accepting that the terms of this Agreement
(and conditions of any contract made with any supplier(s)) apply to your booking and your
travel arrangements. You also consent to our processing personal information about you
and other members of your party. Your contract with us is subject to the laws and jurisdiction
of England and Wales. You may, however, choose the law and jurisdiction of Scotland or
Northern Ireland instead. Your travel documents are valuable and should be safeguarded as
if they were cash. It is not always possible to replace travel documents in the case of loss,
theft, damage etc.

If You Change Your Booking

Where a change to your travel arrangements is permitted and possible, STA Travel service
fees apply in addition to any additional supplier charges. Please see the ‘Customer Services’
section at http://www.statravel.co.uk for details of how to request changes. Please note that all
reservation changes are subject to availability and the terms and conditions of the product
purchased. Changes to name details are not allowed by many airlines and other service
providers.Whilst we do our best to make such a change if necessary, please bear in mind
that most airlines and other service providers treat a name change as a cancellation, to
which standard conditions and charges would apply. Flights must be taken in the sequence
they appear on your ticket or eticket confirmation. If you plan not to take a flight as booked,
please contact the airline as far in advance as possible to discuss your options. If you do
not check in on time for a confirmed reservation, the airline may register you as ‘no-show’,
which could result in extra charges and/or your whole flight itinerary being cancelled and/or
render your ticket void.

If You Cancel Your Booking

If you cancel your arrangements, you may be entitled to a partial refund. In addition to
cancellation terms and conditions of your supplier(s), STA Travel fees will apply as outlined on
your receipt. We need to receive from you written notification of cancellation and your original
ticket/voucher before any refund can be considered. If you decide to cancel arrangements
before balance due date, any deposits paid are non-refundable. Refunds will only be paid
to you once we have received the funds back from the supplier(s). Generally flight tickets
cannot be refunded if they are partially used.If the reason for your cancellation is covered
under the terms of your travel insurance policy, you may be able to reclaim your cancellation
charges through your insurer.

If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel)
immediately. Should they be unable to resolve the matter, please contact STA Travel in the
UK, either through the office where you made your arrangements, or through http://www.statravel.
co.uk. If you fail to contact STA Travel, we will not be permitted the opportunity to investigate
your complaint and rectify any error whilst you are away and this may affect your rights under
this contract. We are a member of ABTA (membership number V1958) and operate according
to ABTA’s Code of Conduct. ABTA can also offer you an arbitration scheme for the resolution
of disputes arising out of, or in connection with this contract. Further information can be found
at http://www.abta.com.

Passport, Visa and Immigration Requirements

It is your responsibility to fulfil the passport, visa and other immigration requirements
applicable to your itinerary. You should confirm these with the relevant High Commissions,
embassies and/or consulates. We do not accept any responsibility in the case of you being
unable to travel due to not complying with any such requirements.

Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you
have taken out adequate insurance for the duration of your journey. Travel insurance
is a mandatory element of some travel arrangements. We can arrange travel insurance
for you and provide you with a quote and answer any queries you may have regarding
the insurance we can offer.

Travel Advice and Vaccinations

British Citizens should refer to the travel advice posted by the Foreign and Commonwealth
Office at http://www.fco.gov.uk for all the countries you intend to visit. Vaccinations may be
required for some or all of the places you are intending to visit. It is your responsibility to
ensure that you have arranged necessary vaccinations for your itinerary.

EU Notice Requirements

In accordance with EU Regulation - (EC) No.2111/2005, Article 9, we are required to bring to
your attention the existence of a ‘Community List’, which contains details of air carriers that
are subject to an operating ban within the EU.The Community List is available for inspection
at http://air-ban.europa.eu. We are also obliged to notify you of the airline(s) to be used in
your booking. For details please see your itinerary. You will be notified if any carrier changes
as soon as possible and in all cases at check-in or at the boarding gate. Please note that a
change of carrier is not a significant change to your arrangements.

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/
or compensation from your airline in cases of denied boarding, cancellation or delay to flights.
Details of these rights will be publicised at EU airports and will also be available from your
airline. However, you should note that reimbursement of the cost of a flight that forms part
of your booking is the responsibility of your airline and will not entitle you to reimbursement
of the cost of other elements of your booking where we are acting as a Booking Agent. If
affected flights comprise part a package arranged on your behalf, this reimbursement will not
automatically entitle you to a refund of your holiday cost from us.