• Click on GET PIN on the homepage or choose the card account you wish to retrieve your PIN for and click GET PIN
• Enter your password and click GET PIN, your PIN will then be displayed.
• Please memorise your PIN for future use.
You can change your PIN at most ATMs simply following the instructions on screen.
How do I top up my card?
Load money into your personal eccount where it is stored safely until you want to use it.
Move money from your eccount to your card when you're ready to spend it anywhere you see the Mastercard Acceptance Mark.
Check your balance, top up and more using the STA App, secure portal and text services.
You can top up for free via bank transfer. Just arrange a normal bank transfer from your own bank account to the STA Travel eccount, entering the bank details below for your STA Travel Cashcard/ISIC Cashcard/IYTC Cashcard. Your money will be available within 4 working days.
1. Account Name: Tuxedo Money Plus Ltd Re: IDT
2. Bank: NatWest Bank
3. Bank account number: 36310063
4. Sort Code: 62-31-31
5. Payment Reference: The 9 digit eccount number
*Important: It's essential to only include your STA eccount number as the payment reference to ensure funds are allocated correctly. Without the reference number, the allocation of your money may be delayed and you may incur an extra administration fee. You can also have your salary/wages paid directly into your eccount/card by giving your employer or the payer the above details (from a UK bank account only).
AT AN STA TRAVEL STORE (UK ONLY)
It is possible to top up your card at any STA Travel UK store free of charge. Just pop in with your card (or give us a call with the details) and we can add your money onto your card. No fee applies and your funds will reach your card instantly.
BY CREDIT OR DEBIT CARD^
You can register a credit/debit card with us and top up your STA Travel eccount directly from this. Log in to your STA Travel eccount and click on the tab labelled ‘Top-Up’. Once you have registered your credit/debit card with us, you can use this tab in the future to top up your STA Travel eccount directly from this credit/debit card (a 3% fee applies).
The first top up you make from any newly registered credit/debit card will take 3 working days. After this, each subsequent top up will hit your eccount straight away.
You can top up at over 11,500 Post Office branches (99p fee). Simply hand your card to the cashier along with the cash you wish to top up and they will provide you with a receipt. Your money will be available to spend within 4 working days.
Top-up with cash at over 28,000 PayPoint locations nationwide displaying the PayPoint logo (3% fee). Simply hand the retailer your cash and ask them to swipe your STA Travel Cashcard. Your money will then be available to spend instantly.
How do I manage my money?
1. Log-in online: www.statravel.co.uk/cashcard and select the account you wish to manage.
2. Download the STA Travel App to manage your money on the road. Check your card balance and latest transactions and move funds from your eccount to your card
3. Call our automated telephone line: 020 7070 4907 or +44 20 7070 4907 if overseas.
4. Register your mobile number with us to use our text services.
USING OUR TEXT SERVICES
Text the bold words from the list below to 80777:
BAL - Check total balance
BAL XXXX - Check Card balance
BAL ECC - Check eccount balance
MOVE amount from XXXX to XXXX - Move Money from Card to Card
MOVE amount from ECC to XXXX - Move Money from eccount to Card
MOVE amount from XXXX to ECC - Move Money from Card to eccount
Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit Card number.
This service only applies if cards are registered to the mobile number that the text is being sent from. Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE. Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit Card number. This service only applies if cards are registered to the mobile number that the text is being sent from. Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE. Move Money services by text, call or online: charged at 20p each.
If your card is lost or stolen call our lost or stolen telephone line: 020 7096 9441.
When overseas, goods, services and ATM withdrawals are usually given in the local currency. You may be offered the choice to pay in pounds sterling instead. The local shop or ATM is performing the currency conversion for you and giving you its own foreign exchange rate. This is called Dynamic Currency Conversion. You should always decline this option and choose to pay in the local currency, as often this FX rate may be considerably higher than the rate you are getting from us.