RETRIEVE YOUR PIN
• If you've forgotten the 4 digit code or password that you gave at the time of application, please contact our card customer care team (not the STA Travel store) firstname.lastname@example.org or call us on 020 7096 9441. You can change your PIN at most ATMs by simply following the instructions on screen.
UPGRADING YOUR CARD
TOP UP YOUR CARD
Load money into your personal eccount where it is stored safely until you want to use it.
Move money from your eccount to your card when you're ready to spend it anywhere you see the MasterCard Acceptance Mark.
Check your balance, top up your eccount and more using the secure portal and text services.
1. Account Name: Tuxedo Money Plus Ltd Re: IDT
2. Bank: NatWest Bank
3. Bank account number: 36310063
4. Sort Code: 62-31-31
5. Payment Reference: The 9 digit eccount number
AT AN STA TRAVEL STORE (UK ONLY)
It is possible to top up your card at any STA Travel UK store free of charge. Just pop in with your card (or give us a call with the details) and we can add your money onto your card. No fee applies and your funds will reach your eccount instantly.
BY CREDIT OR DEBIT CARD
If you have a £5,000 limit on your card, you can register a credit/debit card with us and top up your STA Travel eccount directly from this. Log in to your STA Travel eccount and click on the tab labelled ‘Top-Up’. Once you have registered your credit/debit card with us, you can use this tab in the future to top up your STA Travel eccount directly from this credit/debit card (a 3% fee applies).
You can top up at over 11,500 Post Office branches (99p fee). Simply hand your card to the cashier along with the cash you wish to top up and they will provide you with a receipt. Your money will be available to spend within 4 working days.
Top-up with cash at over 28,000 PayPoint locations nationwide displaying the PayPoint logo (3% fee). Simply hand the retailer your cash and ask them to swipe your STA Travel Cashcard. Your money will then be available to spend instantly.
MANAGING YOUR MONEY
1. Log-in online: www.statravel.co.uk/cashcard and select ‘eccount summary’ to manage your money
2. Call our automated telephone line: 020 7070 4907 or +44 20 7070 4907 if overseas.
3. Register your mobile number with us to use our text services.
USING OUR TEXT SERVICES
Text the bold words from the list below to 80777:
BAL - Check total balance
BAL XXXX - Check Card balance
BAL ECC - Check eccount balance
MOVE amount from XXXX to XXXX - Move Money from Card to Card
MOVE amount from ECC to XXXX - Move Money from eccount to Card
MOVE amount from XXXX to ECC - Move Money from Card to eccount
Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit Card number.
This service only applies if cards are registered to the mobile number that the text is being sent from. Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE. Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit Card number. This service only applies if cards are registered to the mobile number that the text is being sent from. Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE. Move Money services by text, call or online: charged at 20p each.
If your card is lost or stolen call our lost or stolen telephone line: 020 7096 9441.
You can use your card anywhere you see the MasterCard Acceptance Mark worldwide.
When overseas, goods, services and ATM withdrawals are usually given in the local currency. You may be offered the choice to pay in pounds sterling instead. The local shop or ATM is performing the currency conversion for you and giving you its own foreign exchange rate. This is called Dynamic Currency Conversion. You should always decline this option and choose to pay in the local currency, as often this FX rate may be considerably higher than the rate you are getting from us.
The STA Travel ISIC Prepaid Mastercard Cashcard and the STA Travel Prepaid Mastercard Cashcard are issued by IDT Financial Services Limited pursuant to a license from Mastercard International. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International. IDT Financial Services Limited is a regulated bank, licensed by the Financial Services Commission, Gibraltar. Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716. All communications should be sent to STA Travel, PO Box 3753, Chester, CH1 9UH.