Compliments and Complaints

Get in Touch

If you have any queries or comments about a purchase you made from STA Travel and are yet to depart or have now returned to the UK, in the first instance please contact the office from which you made your purchase and ask to speak to the manager.  He or she will be happy to help you with any issues you raise.  If you are currently still traveling, then please see the Travel Help section for advice.

retail branch and wholesale agent customers

For bookings made at an STA Travel branch or wholesale agent in the UK - please visit or contact the office at which you made your purchase.

call centre customers

For a UK telephone sales booking made through our Call Centre, please email customer.services@statravel.co.uk or call 0871 2300 040.  Please be ready to quote your name, booking reference and/or order number. 

Please note that this department is only able to assist with queries relating to bookings that have been made through our UK Call Centre

Internet Sales Customers

For bookings made through this website, please email customer.services@statravel.co.uk or call 0871 2300 040. Please be ready to quote your name, booking reference and/or order number.

Please note that this department is only able to assist with queries relating to bookings that have been on this website.

Escalation

If you are a UK customer, have already been in touch with your issuing office and would now like to escalate an issue, please contact our Customer Relations Manager using the email address below or by post :

customer.relations@statravel.co.uk

Customer Relations
STA Travel
St Georges House
56 Peter Street
Manchester
M2 3NQ

As well as a brief summary of your query or complaint, please also include your name, contact details, your booking reference, order number and name of the person with whom you have been speaking.

ABTA

The Association of British Travel Agents is the UK’s premier trade association for tour operators and travel agents.  As an ABTA regulated agent, STA Travel adheres to a strict code of conduct, which includes issues such as advertising, booking procedures, providing information after a booking has been made and guidelines regarding resolution of any complaint a customer might have.

As a member of the Association of British Travel Agents, STA Travel is bound to at least acknowledge correspondence received within fourteen days and to give a fuller response within twenty-eight days.  As a company we always endeavour to reply and resolve issues well within these guidelines.

Company Details

Company Registration No. STA Travel Ltd. 1263330 England. VAT No. GB 577 0182 31