BSP/ARC/IATA Paper Tickets & Non-UK E-Tickets

CHANGING THE TRAVEL DATE

Depending on the rules of the ticket that you purchased, it might or might not be possible (subject to availability) to change the date of your flight(s).

After departure from the country of origin, the standard procedure for customers who wish to make date changes to tickets of this type is to contact the airline locally.

CHANGING THE ROUTE OR ADDING A STOP TO YOUR EXISTING ITINERARY

Depending on the rules of the ticket that you purchased, it might or might not be possible to change the routing of your ticket. Please contact the airline directly.

EXTENDING TICKET VALIDITY

Ticket validity cannot be extended. If you wish to travel after the last date permitted on your ticket, you will need to purchase a new ticket.  Usually you will need to do this in the country from which you wish to depart. If you intend to purchase a new ticket, we suggest that you contact an STA Travel branch or our Travel Help partner in that country for assistance.

UPGRADES

Upgrading to change the flexibilities of your ticket is not usually possible, even with extra payment. Please contact the airline directly for advice.

If the change you wish to make is not possible on your existing ticket. Usually you will need to do this in the country from which you wish to depart. If you intend to purchase a new ticket, we suggest that you contact an STA Travel branch or our Travel Help partner in that country for assistance.

Ticket Reissue (Not Applicable To e-Tickets)

If you find yourself to be no longer in possession of your ticket, please contact the airline locally.  They will advise if they permit reissue or will require you to purchase a new ticket.  If they are able to reissue, they will contact the head office of the STA Travel division that issued your ticket for the details they require.  The airline will usually require you to complete a document called a lost ticket indemnity form and to pay a fee.

OBTAINING A REFUND

Refunds are often not available on the unused portions of these tickets.  Please contact the office from which you purchased your ticket for advice.