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Help! I've lost my ticket
First of all, don’t panic! These things happen. Just follow the instructions below and you’ll be on your way again in no time.
Electronic Ticket
If you have an e-ticket, then you will just need to print off another copy of your itinerary.
Paper STA Travel Ticket
These tickets are reissued by STA Travel so you will need to visit your nearest branch. They will need to contact your issuing branch for a copy of your original ticket, so please allow around two working days for the whole process. A reissue fee equivalent to US$50 will apply.
Other Paper Tickets
These tickets are reissued by the airline that you are travelling with and you will need to contact the local airline office of the country that you are currently in. We suggest that you use an Internet search engine to find the website of the relevant airline and obtain local contact details.
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The air holidays and flights shown, which you can arrange on statravel.co.uk are ATOL protected by the Civil Aviation Authority, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted. Our ATOL number is ATOL 3206. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more. We are also fully bonded with ABTA (our ABTA number is 99209).
