Travel Help (Non-UK Customers)

As the world's leading travel organisation for students and young people, we have created a unique Travel Help Network to give our customers support throughout their travels.

STA Travel has a network of branches and agents in 85 countries. We can help you find your way in a new city by arranging accommodation or a tour to find your way around. We can help get you to your next destination too.

And if you run into trouble we're good people to know. We'll either be able to help you on-the-spot or point you in the right direction of someone who can.

If you’ve already started your trip and need help, please see below for how we can best assist you.

Questions?

Please see below for answers to frequently asked questions...

STA Travel SATA Ticket

Looks like this and the ticket number will always start 000 09.

All other tickets (including electronic tickets)

Click the link below for information.

STAystudent Product

If you have purchased a STAystudent  product (such as a hotel room, tour, transfer etc.) your service voucher will say 'STAystudent' near the top and your receipt will also indicate that this is a STAystudent product.

All other products

Please contact the supplier/service provider (hotel, tour operator, travel insurer/claims handler etc) or the office at which you made your purchase.

Visitors to the UK and UK Customers after Departure

If you made your purchase from:
 ● STA Travel in the UK and are currently on your trip outside the UK or
 ● STA Travel (or a Travel Help partner) overseas and you are currently in the UK
and have been unable to find the answer to your query on these pages, please contact our UK National Travel Help Centre.  We'll either be able to assist you or point you in the direction of someone who can.

The UK National Travel Help Centre's working hours are -
  0900-1830 Mon-Fri
  1000-1800 Sat
  1100-1700 Sun

The contact email address is displayed below. We aim to respond to all emails within 1 working day of receipt.

Telephone: +44 (0)161 830 8500
We aim to respond to all calls as we receive them. At times when all of our advisors are engaged in assisting other customers, it may be necessary for your call to be held in a queue until an advisor becomes available.

Fax: +44 (0)161 830 8551
To help us to help you, please let us know your name, where you made your purchase, where you are now and relevant ticket number, order number, booking reference etc. In some cases, it may be necessary for us to ask you to scan and email (or photocopy and fax) a copy of your ticket and/or other relevant documents to us before we are able to advise you fully.

Of course, the branch at which you made your purchase will also be happy to answer any queries that you may have.

Non UK Customers, Currently Outside The UK

If you made your purchase from STA Travel or a Travel Help partner outside the UK and are currently not in the UK, please contact a local Travel Help office for advice. They’ll either be able to help you on-the-spot or point you in the right direction of someone who can.

Create A Blue Book

A key part of our Travel Help service is the Blue Book. The Blue Book is your list of the nearest STA Travel branches and agents in all the places to which you're travelling.