Price beat guarantee
We guarantee to beat any airfare you have been offered... if we can't we will pay you £1000!
Our Price Beat Guarantee applies to standard economy class scheduled airfares offered by high street or on-line travel agents. Terms and conditions apply, please see below:
Our Price Beat Guarantee applies to standard economy class scheduled airfares offered by high street or on-line travel agents. Terms and conditions apply, please see below:
How it works...
1. You find an Economy class scheduled carriers*** airfare that is available to the UK general public* from another high street travel agent, on-line travel agent** or travel agent call centre to any destination.
2. Before booking the airfare you obtain a printed confirmation of the competitor travel agent’s airfare quote on headed paper, or equivalent (i.e. print out of web page), with airfare price, booking conditions, travel dates, number of passengers, airline and date of quote clearly shown. The guarantee is against the competitors initial quote only. We will not enter into an ongoing negotiation on price after the first quote is bettered.
3. Visit a STA Travel shop or call the STA Travel Call Centre on the same day you received the quote. Email requests cannot be accepted unless following a phone or shop visit enquiry.
4. Show STA Travel staff the printed confirmation of the airfare quotes. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
5. STA Travel will check the quote for availability and booking conditions that same day.
6. Where we believe there to be an erroneous fare displayed by a competitor or the fare displayed is no longer available to book we have a 24 hour period to investigate the pricing. If at this point we prove the fare to be incorrect/unavailable the price beat guarantee will apply to the new fare.
7. If STA Travel is able to confirm that airfare is still available to be booked as per the itinerary quoted, we will not only match the airfare but BEAT IT!
8. The price match will only be calculated after the application of any STA Travel discounts, offers or vouchers in place at the time (for example, if there was a money off offer this would be applied and the resulting fare would be used to calculate the price match).
9. Price guarantee can only be applied to airlines STA Travel can sell.
1. You find an Economy class scheduled carriers*** airfare that is available to the UK general public* from another high street travel agent, on-line travel agent** or travel agent call centre to any destination.
2. Before booking the airfare you obtain a printed confirmation of the competitor travel agent’s airfare quote on headed paper, or equivalent (i.e. print out of web page), with airfare price, booking conditions, travel dates, number of passengers, airline and date of quote clearly shown. The guarantee is against the competitors initial quote only. We will not enter into an ongoing negotiation on price after the first quote is bettered.
3. Visit a STA Travel shop or call the STA Travel Call Centre on the same day you received the quote. Email requests cannot be accepted unless following a phone or shop visit enquiry.
4. Show STA Travel staff the printed confirmation of the airfare quotes. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
5. STA Travel will check the quote for availability and booking conditions that same day.
6. Where we believe there to be an erroneous fare displayed by a competitor or the fare displayed is no longer available to book we have a 24 hour period to investigate the pricing. If at this point we prove the fare to be incorrect/unavailable the price beat guarantee will apply to the new fare.
7. If STA Travel is able to confirm that airfare is still available to be booked as per the itinerary quoted, we will not only match the airfare but BEAT IT!
8. The price match will only be calculated after the application of any STA Travel discounts, offers or vouchers in place at the time (for example, if there was a money off offer this would be applied and the resulting fare would be used to calculate the price match).
9. Price guarantee can only be applied to airlines STA Travel can sell.
10. If STA Travel cannot beat the fare we will pay you £1,000.†
*Fares available to the General public are deemed as fares available to an audience not registered to a competitor subscription or membership. STA Travel will not be able to beat airfares offered to closed subscriber or membership groups. All fares must be in UK pounds.
**Excludes fares offered directly by an airline.
***Applies to scheduled airlines only (not Charters or Low Cost Airlines) and for travel originating in the UK.
† Any payment will be made by cheque.
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