Customer services

Use our dedicated customer service team to ensure safe and enjoyable travels, wherever you are in the world. Our experts are here to help you answer any enquiry.

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If the inevitable happens or you just have a query, don't panic. Whether you need to change your itinerary, extend your insurance, or the dog has eaten your airline ticket. If you can't find the solution to your problem from the links below, just drop us a line and we will do our best to help you.
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Global travel help

We're here to help

Need some help whilst you're away? Lost your ticket? Loving where you are and dont want to leave? We can help replace your ticket, change your booking and extend your insurance. More

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Have a question?

Do you have a question about your booking? Need more information before you book? Have all your travel questions and queries answered by our expert travel team. More

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Email Customer Services

Email us

Questions about your booking? Need to make changes or a cancellation? Or want to provide us with some feedback? Let us know and we will endeavour to help your every need. More

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Flying with British Airways?

Save time at the airport

Be sure to enter your Advance Passenger Information before you get to the airport saving you time and stress at check-in.
Check-in online from 24 hours before your scheduled departure time. More

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The air holidays and flights shown, which you can arrange on statravel.co.uk, are ATOL protected by the Civil Aviation Authority under ATOL number 3206.  Please see our booking conditions for more information. ATOL protection does not apply to all holiday and travel services on this website. Please ask us to confirm what protection may apply to your booking. We are a member of ABTA ( number  99209) and we operate according to ABTA's Code of Conduct.

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