General Policy & Privacy Policy

Privacy

Your privacy is of utmost importance to us and we are committed to maintaining the privacy of registered users. Please take time to read through our privacy statements on third party advertising and cookies to ensure you are aware and accept our policy.

Registration

When you register with us we will ask you for the following personal details: First name, email address, mobile phone number (not compulsory) and date of birth (not compulsory). This information is then used to:

i) email you newsletters and special offers (if you choose to receive them).
ii) text you marketing messages (messages sent by STA Travel will be free unless a roaming charge is made by your network operator.)

If you have booked with us you will automatically be sent one newsletter from us. At this time you can choose to continue to receive them or remove your registration in one click.

If you have entered an STA Travel Facebook competition you would have agreed to subscribe to our email newsletters. You can unsubscribe using the link in the email at any time.

You are legally entitled to know what personal information an organisation holds about you and how that information is processed. If you would like to know what information we currently hold about you, please contact us.

Mobile

If you have sent us an SMS message you will automatically be sent one SMS marketing message from us. At this time you can choose to continue to receive messages by mobile or opt out as outlined below.

Participants in mobile marketing under the age of 16 should seek permission from the bill payer.

How to unsubscribe

If you wish to unsubscribe from our email communications, please do so at any time by clicking the unsubscribe link in the newsletter.

If you wish to opt out of mobile marketing, please do so at any time by texting STOP to 07624 802 238.

Copyright


STA Travel owns the copyright to the content of this website, identified as "http://www.statravel.co.uk/" and http://uk.statravel.mobi, together with HTML code, software, text, images and pictures contained therein, except where otherwise stated. Replication, copying, altering or any activity in dealing with the content of this website is prohibited without the prior express consent of STA Travel Ltd.

Liability of Content


Information within the website 'www.statravel.co.uk' and 'uk.statravel.mobi' is posted in good faith and updated regularly. However, we cannot guarantee the completeness and accuracy of the information shown. STA Travel is not liable for any direct or indirect loss or damage (financial or otherwise), howsoever caused, resulting from the use of the information on this web site. We recommend that you check information before you act on it. Accessing the website means that you agree that STA Travel will not be liable for any direct or indirect loss arising from the use of the information on this website.

Security


At STA Travel, credit card security is of paramount importance. STA Travel uses Amadeus which processes global air travel transactions of over £40 billion annually and over 720,000 credit card transactions each day. To give you confidence, our online booking service uses the latest in encryption technology to ensure that your credit or debit card transaction is secure - the sort of reassurance you'd expect from booking with the leading travel specialists for students and young people.

0871 number - Controlled Premium Rate Service (PRS)


Calls cost 10 pence per minute from a BT landline.  Calls from mobiles will cost more, please check with your provider.

Links


Links from our site to external websites does not mean we endorse these websites. STA Travel is not responsible for the content of external websites.

Downloads


We have made efforts to ensure that downloadable items contained within this website are suitable for use. However, in the unlikely event that you experience any problem with this, STA Travel cannot accept responsibility or liability for any loss of data, files or other eventuality which may arise from their download and/or use.

Pricing


Any prices quoted on this site are subject to change without notification. All prices are quoted on a 'from' basis and are subject to availability.

Bookings made online are subject to the rules relating to that fare and STA Travel's booking terms and conditions and your acceptance of those rules and conditions. All bookings made are subject to the user fulfilling the payment and eligibility requirements of their ticket - failure to do so may result in a reservation being cancelled. STA Travel reserves the right to charge fees, not exceeding the price of the ticket, for such cancellations.

Changes to Terms & Conditions


STA Travel can change the Terms and Conditions as they wish. The existing terms and conditions when you made a reservation or booking remain applicable.

Third Parties


We run promotions with third parties at specific times of the year - however, we will not share your data with these third parties unless you choose to opt-in via the form for that specific promotion - this will be made very clear.

Third parties advertise on our website and in our newsletter, however your data is kept on our records only, no other company will be given this data by STA Travel. We ensure that we manage all data under the guidelines of the Data Protection Act and all information is processed in accordance with the principles laid down by the Act.


Have we asked you about travel insurance?

If we don't ask you about your travel insurance when you book a trip with us, then you'll get it for absolutely nothing.

Terms and Conditions
Free Travel Insurance is only offered, upon your request, if insurance has not been mentioned during this visit or call to STA Travel and if you are leaving a deposit or full payment on another STA Travel product i.e. flight, tour, accommodation.  The consultant has up until the time payment is taken for a product to mention insurance. For clarification free Travel Insurance will not be offered on enquiries, only on firm bookings resulting in payment where insurance has not been mentioned. You must enquire about the free insurance offer during that visit or during that phone call to qualify.  Free Insurance cannot be offered once the customer has left the store or the call has ended.

This offer only applies to customer enquiries made in our retail shops or by calling our dedicated contact centre telephone number as above, it is not available with online bookings, live chat enquiries or email enquiries.

The Free Travel Insurance that will be offered is our Budget single trip policy for the period of the trip booked with the consultant during this call to STA Travel.  Additional payment must be made to 'upgrade' to any other policy type i.e. Standard and Premier single trip, Winter Sports, Sports Trip, policy add-on's such as Medical Excess Waiver etc, and Annual policies. If you are booking a one way trip we will cover you from the day that you leave the UK until the day you arrive at your final destination as booked through STA Travel. Subsequent extensions of the original policy must be paid for by the customer. STA Travel will provide you with information regarding the insurance product offered, but you will need to decide whether or not this meets your particular requirements. It is important that you provide us with all details relevant to your insurance requirements as failure to do so could result in any subsequent claim being declined. The insurer for our policies is AGA International S.A., and administered in the UK by Allianz Global Assistance. All of our policies carry a cooling-off period of up to 14 days.

Please note that we are unable to offer insurance to some customers and in these cases no alternative or cash value will be offered. This includes but is not exclusive to customers not resident in the UK or customers over the age of 65.  Please note we can not cover pre existing conditions.