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Multiflex Flight Pass Terms & Conditions


The Multiflex Need To Know - Our 6 Golden Rules

1. Multiflex Pass can only used against certain tickets. Call a Travel Expert to find out which ones are eligible.

2. Multiflex can only be purchased before departure.

3. One and three change Multiflex can only be used once you’ve left the UK – if you need to make any changes pre-departure you must have the unlimited Multiflex, otherwise ask your travel expert to guide you through options and fees.

4. Multiflex covers all STA and airline date change fees, however if the flight you are changing to is more expensive or has higher taxes than your original flight, then you must pay any fare difference (our hands are tied with this one – airline rules we’re afraid!).

5. Multiflex does not change the rules of your purchased ticket, e.g. maximum stay validity.

6. Multiflex will make it easier to change your date whenever possible but flights can always fill up, especially in peak season. Please change your date with far in advance as you can; the more notice you give, the more chance we have of getting you the seat you want.


Compare our fees Airline fee Agent fee Airline & agent fees
Exclusive STA Travel Multiflex Pass £0 £0  £0 
STA Travel flight ticket £0  £45  £45 
Flight Centre Up to £150  £0  Up to £150 
Trailfinders  Up to £150  £50  Up to £200 

Multiflex Terms and conditions

 

▪ Multiflex can only be used with changeable flight tickets. If changes are not permitted to your flight ticket, the Multiflex pass cannot be used. Please check the fare rules of your ticket(s) to confirm. Still unsure? Speak to one our Travel Experts for clarification on whether the Multiflex pass is permitted in conjunction with your ticket.

▪ Multiflex can only be purchased before departure.

▪ If you decide to change your flights before you leave the UK this is only covered if you have purchased the Unlimited Change Pass. Changes before you leave the UK are not covered on the One Change or 3 Change MultiFLEX Passes and changes have to be paid for.

▪ Your Multiflex pass will entitle you to a specified number of date changes after you have left the UK via our dedicated Global Travel Help Team

▪ With Multiflex ALL airline and company date change fees will be waived, however any additional costs in airline fare or taxes incurred as a result of availability will be chargeable.

▪ Your Multiflex pass is non-refundable.

▪ After you have left the UK date changes using the Multiflex Pass can ONLY be redeemed by emailing our Global Travel Help Team via this link: http://www.statravel.co.uk/global-travel-help-enquiry.htm. Contacting us through any other channel will incur standard fees.

▪ Multiflex date changes can only be redeemed against flights for the named passengers' current flight booking and are not transferable. A new trip requires a new Multiflex pass. All date changes are subject to availability and ticket conditions. e.g. Maximum stay.

▪ If re-routing your ticket is permitted by the airline, the Multiflex pass enables you to waive STA Travel fees, however you will be responsible for the Airline’s re-routing fee, which is separate from date change costs.

▪ All changes must be made before the originally booked date of travel. If you miss your flight, it may not be possible to rebook using your current ticket even if you have purchased a Multiflex pass. No shows may also have an effect on remaining segments of your tickets, possibly resulting in a new purchase being required.

▪ As such, please try and make all changes as far in advance as of your original/proposed travel date (whichever is sooner) as possible to ensure good availability. If you change your ticket to another travel season, or at the last minute then you will be responsible for any difference in flight price.

▪ Date changes within 48 hours of travel will only be considered due to an emergency (e.g. sickness or personal incident).

▪ Multiflex pass does not change the terms and conditions of your fare as explained to you at the time of sale. Please contact your Travel Expert for more information about this, e.g. the maximum length of stay on your ticket.

▪ The Multiflex pass is only valid in conjunction with Economy class tickets.