1. Price Beat Guarantee applies to any Economy Class scheduled carrier*, tour or accommodation product that we feature in our brochures available to the UK general public** We will Price Beat Guarantee any UK high street travel agent, online travel agent or call centre that is registered and licensed to sell travel in the UK and quoting in pounds sterling (GBP). All travel must originate in the UK.
2. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper or equivalent (i.e. print out of the webpage at the final payment stage) complete with a clear airfare/tour/accommodation description, travel dates, number of passengers, price including all fees and charges, availability, booking conditions and date of quote clearly shown. The guarantee is against the competitor’s initial quote only – we will not enter into an ongoing negotiation on price after the first quote is bettered.
3. Visit an STA Travel branch or call 0333 321 0099
on the same day you received the quote. Email requests cannot be accepted unless following a phone or branch visit enquiry.
4. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
5. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have one working day (defined as a 24 hour period during Monday to Friday) to investigate the pricing. If at this point we prove the price to be invalid/incorrect/unavailable the best STA Travel price will be offered.
6. We will check the competitors ‘availability’ and verify the quote. If we can confirm that the airfare is available to be booked in the same class cabin (Economy) as per our competitor’s quoted itinerary, and we have verified availability, STA Travel will not only match the price but guarantee to BEAT IT! STA Travel may search for and offer an alternative airline to beat the price but only if the flight times, routing and stopovers are similar***. For hotel Price Beat Guarantees, this includes room type and any restricted booking conditions.
7. The Price Beat Guarantee will only be calculated after the application of any STA Travel discounts, offers or vouchers in place at the time (e.g. if there was a money off offer this would be applied and the resulting fare would be used to calculate the price beat).
8. Price Beat Guarantee is not applicable to any last minute offer tour bookings.
9. Full payment is required on the same day that STA Travel is able to confirm that the price is still available as per our competitor's quoted itinerary. Booking, payment, amendment and cancellation conditions will apply.
10. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you £1,000 travel credit****
11. We will match standard airline baggage allowances only, extra baggage will need to be purchased separately. Ask your Travel Epert at the time of booking.