Price Beat GuaranteeOk, we know what you’re thinking. But this is more than just another fluffy guarantee! We love our travellers, and you guys deserve the cheapest airfares, tours and accommodation in the market at ALL times.
Sure, our prices have always been cheap; in most cases, the best in the market. The only difference is now we’re willing to back ourselves - we’re willing to guarantee it.
What prices will STA Travel beat?
The STA Travel Price Beat Guarantee is our commitment to providing you with the cheapest airline tickets for international and Round the World flights, and the cheapest prices on adventures tours and our favourite accommodation, at all times. We'll beat any genuine competitor quote, subject to the terms & conditions below. And if we can't beat a competitor’s quote? We’ll give you £1,000 travel credit!
1. Price Beat Guarantee applies to any Economy class scheduled carrier*,tour or accommodation product that we feature in our brochures available to the UK general public** We will Price Beat Guarantee any UK high street travel agent, on-line travel agent or call centre that is registered and licensed to sell travel in the UK and quoting in pounds sterling (GBP). All travel must originate in the UK
2. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper or equivalent (i.e. print out of the webpage at the final payment stage) complete with a clear airfare/tour/accommodation description, travel dates, number of passengers, price including all fees and charges, availability, booking conditions and date of quote clearly shown. The guarantee is against the competitor’s initial quote only – we will not enter into an on-going negotiation on price after the first quote is bettered.
3. Visit an STA Travel branch or Call 0333 321 0099 on the same day you received the quote. Email requests cannot be accepted unless following a phone or branch visit enquiry.
4. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
5. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have one working day (Mon-Fri) to investigate the pricing. If at this point we prove the price to be invalid/incorrect/unavailable the best STA price will be offered.
6. We will check the competitors ‘availability’ and verify the quote. If we can confirm that the airfare is available to be booked in the same class cabin (Economy) as per our competitor’s quoted itinerary, and we have verified availability, STA Travel will not only match the price but guarantee to BEAT IT with a like for like*** option!
7. The price beat will only be calculated after the application of any STA Travel discounts, offers or vouchers in place at the time (e.g. if there was a money off offer this would be applied and the resulting fare would be used to calculate the price beat).
8. Price Beat Guarantee is not applicable to any last minute offer tour bookings.
9. Full payment is required on the same day that STA Travel is able to confirm that the price is still available as per our competitor's quoted itinerary. Booking, payment, amendment and cancellation conditions will apply.
10. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you £1,000 travel credit****
Conditions apply: If we can confirm that the airfare is available to be booked in the same class cabin (Economy) as per our competitors quoted itinerary, and we have verified availability and we can’t beat it, we’ll pay a £1,000 per booking. The flight must be departing from a UK airport on the same dates, using the same flights and airlines, as the written competitor quote. The Price Beat Guarantee credit cannot be redeemed for purchases online at statravel.co.uk. STA Travel will not price beat on an existing booking - the competitor quote must be presented to us prior to booking. Infant fares are not eligible for Price Beat Guarantee.
*We only Price Beat Guarantee against a scheduled airline. This guarantee does not apply to any charter carriers or low cost airlines. (Examples of Low cost and charter airlines include Ryanair, EasyJet, Monarch, and Aer Lingus )
**Fares offered to closed user groups are excluded. These include Subscription, Corporate, Membership or Trade/Travel Expo. This offer cannot be combined with any other discount or offer.
*** ‘Like for Like’ refers to a similar routing or number of stop-overs. It excludes the guarantee to match exact flight times and carrier. For hotels this includes room type and any restricted booking conditions
****The £1,000 is available per booking and is awarded as travel credit to be spent with STA Travel. The credit is valid for 12 months from the date of the initial booking. These funds may only be used for travel in the passenger names of the original booking and cannot be used towards another Price Beat.