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STA Travel Blog

The Answers To 8 Frequently Asked Customer Service Questions

Our customer service team are a hard working bunch, they sit up at their desks in our Manchester office carefully and skillfully wading through requests, questions and feedback from our customers 7 days a week.

Unfortunately, the reality is that sometimes people do have complaints to make, and our team are great at dealing with them quickly and efficiently, but, most of the time they are busy answering the many burning questions that come with planning an exciting trip overseas.

So, in the name of combating those niggling questions, our Customer Services team manager Nicola has provided us with the top questions asked to the customer services team by STA Travel customers and dished out the answers to help your trip run smoothly. Who knows maybe there an answer to a question you didn’t know you had yet?

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What Type Of Gapper Are You?

You’ve probably heard the phrase ‘gap trip’ before, I mean, here at STA Travel we don’t stop banging on about them, and for good reason; it’s our area of expertise, we love them and we believe that taking a gap trip can, without a doubt, change your life.

But what exactly is a gap trip? Without trying to sound patronising, it’s exactly what it sounds like; a ‘gap’ in your regular life, some space, a break from the norm, some time away.

There are so many variations of a gap trip it’s impossible to define them all individually. They come in a huge array of shapes and sizes and each person’s trip expectations are different. Some want to do nothing except chill and reflect, some want to party like it’s 1999 (again), some want to make a difference, some want to learn, some want to integrate, the list is endless.

Now, we’re not trying to box you in, but ‘gappers’ usually find them selves fitting into one of a few different categories. No 2 people’s gap trip is ever the same, even if you travel with a friend chances are you will both come away with different perspectives once you reflect on what you experienced and that’s something that should be celebrated – and embraced. Trips like this can make you realise things you never knew before, they can introduce you to different ways of thinking that will change your life forever; or you may come back exactly as you were before just a bit more tanned, a little grubbier but with memories of an effing good time.

So what type of ‘gapper’ are you? We’ve come up with a few options below, but can you think of anymore? Any that you think define you better? Let us know in the comments box below.

A gap trip can be exactly what you want it to be

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Ask the Experts: Where can I learn to surf?

I’m so excited! Why? Not only is it Friday, but it’s Ask the Experts Friday! A cause for double celebration, if ever I heard one.

New to Ask the Experts? You’re in for quite the treat. Every week, we round up a few of our finest Travel Experts and throw your travel questions over to them. They’ll work their travel magic and come up with solution to even the trickiest travel quandries. Fancy asking them a question of your own? Drop us an email, and watch in awe as the Experts unleash their knowledge.

This week, Jess from our store in Leeds Vicar Lane and Claire from STA Travel down in sunny Brighton are here, and they’re hungry for travel questions! We’d better give them one, then. This week’s question comes from Rich up in Scotland. Take it away, Rich:

I want to learn to surf on my next holiday! Australia is an obvious option, but is there anywhere a bit closer to home where I could take some lessons and then have an adventure afterwards? Rich in Glasgow

Excellent question, Rich. Australia has been synonymous with surfing for too long – Experts, can you suggest some destinations to steal its crown? Read on, and find out how to combine learning to surf with meeting Jesus Christ Lizards (seriously), and which surf camp has a happy hour worth boarding a plane for…

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How To Use A Squat Toilet

This post contains that kind of unmissable, money can’t buy, travel advice that you wish someone had shared with you before you hit the road yourself…

If you’re travelling the globe chances are you’re going to have to get to grips with a squat toilet at some point – and so you should – it’s why we do what we do; those experiences of trying out different things, seeing how the other half (of the world) live.

But, giving it a go and getting it right are 2 different things altogether, and are the difference between a messy and slightly traumatic experience you’d rather forget and a dribble free, authentic taste of culture you think about with a smile on your face for years to come.

I’ve travelled far and wide through Nepal, India, China and Southeast Asia; prime ‘squat pot’ territory. After a few mishaps, including wet feet and damp leggings, I think I’ve just about got the technique nailed and I’m ready to (over) share.

Weird? Yes. Slightly inappropriate? Definitely. But this post might just help save you the embarrassment of walking around with that wet patch otherwise known as a toilet badge, and as a bit of extra back up I’ve called on our loyal twitter community to add their 2 pence worth.

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6 Things You Need To Know About Adventure Tours

Adventure tours rock my world – almost as much as Passionfruit Mojitos (almost).

And, sometimes they get a bit of a bad rep. The majority of us who have experienced life as part of a tour group wouldn’t look back, but some – rather unfairly – dismiss the idea of adventure touring right off the bat.

Common misconceptions include; ‘they’re so expensive’ and ‘you don’t get time to do your own thing’, and that’s exactly what they are – misconceptions. Whether you’ve ever thought about taking an adventure tour or not, it’s important that you read the rest of this blog.

Adventure tours offer a whole host of ways to experience an authentic taste of culture

Below are 6, very good, reasons why I think adventure touring is the ultimate way to travel, including some opinions from our ever vocal Twitter community thrown in for good measure.

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