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Cashcard header

Get in touch

with the Cashcard team

We're here to help you with any questions you have about your STA Travel Cashcard.


Have a question about how to use your card? Check out Using your card

If you have forgotten your password: Please view your account online here and click on forgotten password to reset it. 

Contact us:

Call Cashcard Customer Care: 020 7096 9441 

Email Cashcard Customer Care: customercare@statravelprepaid.co.uk

Write to:

STA Travel Cashcards

PO Box 3753
Chester
CH1 9UH

If your card is lost or stolen:

Call our lost or stolen telephone line on 020 7096 9441.

If you have an STA Travel ISIC Mastercard® Cashcard or STA Travel IYTC Mastercard Cashcard, we’ll cancel your card and you can transfer over any funds to a new one (you will need to purchase a new card from STA Travel). If you have an STA Travel Prepaid Mastercard Cashcard we will cancel your card and issue you a new one, onto which your existing funds can be transferred. Please note there is a £30 fee for overseas postage on replacement cards.