Key points to note
• We will keep your Personal Information for as long as is required to provide our services to you and to comply with our legal obligations. After this period of time we will delete or anonymise your Personal Information.
• Whilst we will implement appropriate security measures to protect the Personal Information that we hold, you accept the inherent security implications of disclosing Personal Information online and will not hold us responsible for any breach of security unless such breach has been caused by our negligence.
By visiting and/or contacting us in one of our stores or through the Website (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy. STA Travel reserves the right to change this Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
In this Policy, "STA Travel", "we", "us" and "our", refer to STA Travel Limited, registered in the United Kingdom with registered address Priory House, 6 Wrights Lane, London W8 6TA. Our company registration number is 01263330. Also, this policy applies to the websites operated in partnership with STA Experiences Ltd (https://tours.statravel.co.uk) and International Rail (https://rail.statravel.co.uk).
We also have CCTV in some of our stores and offices for the purpose of crime prevention and where this is used, we will display appropriate notices.
(a) Device data. We may collect information about the type of device or platform you use (such as a computer or mobile device) to access our Website and your choice of web browser.
(b) Location data. Your use of our Website may generate geographical data, such as the location or time zone of a device or IP address, which we may collect.
(c) Log data about your visit. Your use of our Website automatically generates information about your unique visit which we may collect. This can include uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Website; which events you view; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), email engagement rates and activities, and methods used to browse away from the page. Typically we will not be able to identify you from this information.
(d) Data about your interactions. Our Website may provide you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These interactions create data which we may collect, for example, the contents of a post or comment, or whether a link or image was shared using a particular social media network.
We collect some of the above information via our STA Travel Live Chat.
Marketing Communications and Newsletters
Where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to send you our newsletters, special offers and other marketing communications, by text message, telephone and e-mail.
If it becomes apparent to us that a minor has requested marketing from us, we will stop marketing to that minor unless we have express consent from an appropriate adult.
Opting-in to marketing communications
When you opt-in to marketing communications we will ask you for the following personal details: email address, web tracking consent and your contact preferences. You will also be offered the opportunity to customise your email marketing communications (not compulsory). This information is then used to, where you have opted-in to such communications, (i) email you newsletters and special offers and (ii) text you marketing messages (messages sent by STA Travel will be free unless a roaming charge is made by your network operator). By opting-in to marketing communications you are agreeing to the personalised tracking of your interactions with our email marketing communications. Information collected includes but is not limited to: which emails you open and which links within the emails you click. The primary purpose of this tracking is for reporting on the performance of STA Travel’s email marketing communications. On occasion, and in the absence of a completed preference centre, we may use this data to personalise your email marketing communications. You have the ability to unsubscribe from the mailing list at any point through the unsubscribe link found in all email newsletters.
Booking with us
If you have booked with, or otherwise purchased products or services from us, we may send you marketing communications about similar products and services from time to time. You have the opportunity to opt-out of receiving these marketing communications. We will automatically email you an invitation to receive marketing communications from us and at this time you can choose to receive them, or disregard the email which will mean that you will not be opted-in to receive email communications.
STA may run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe to these communications using the link in the email at any time.
If you have consented to such communications, we may also send you information about our job openings that may be of interest to you and/or inform you about important changes or developments to our services.
If you change your mind and decide you do not wish to receive communications from STA Travel (including our marketing and Checkout Assistance communications), you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us.If you have previously agreed to STA Travel sharing your Personal Information with third parties for direct marketing purposes, you may change your mind at any time by using the unsubscribe option in the relevant communication or contacting the third party directly.
You are entitled to know what Personal Information we hold about you and how that information is processed. If you would like a copy of the Personal Information we hold about you, please contact us via this form.
You have the right to request that we correct any Personal Information that we are holding about you that is incorrect or incomplete.
You also have the right to ask us to erase or stop processing any Personal Information we have about you where there is no longer a legal ground for us to hold it and, in some circumstances, you have the right to request that we transfer any information we hold about you to a third party.
If you wish to exercise any of these rights, please contact us as soon as possible via this form. We will promptly correct any information found to be incorrect.
You may also have similar rights with our third-party partners and you should consult their privacy policies and/or contact them for further information (e.g. airlines with whom you have booked a flight).
We will only retain your Personal Information for so long as is permitted by the Data Protection Legislation.
We run promotions with third parties at specific times of the year - however, we will not share your data with these third parties unless you choose to opt-in via the form for that specific promotion - this will be made very clear.
Third parties advertise on our Website and in our newsletter, however your data is kept on our records only, no other company will be given this data by STA Travel unless it is necessary to perform the services you have requested, or you have given your explicit consent to such a transfer. We ensure that we manage and process all data in accordance with the principles laid down by the Data Protection Legislation.
If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, visit: https://www.youronlinechoices.com/uk/your-ad-choices.
In exceptional circumstance, if we are sold or merged with another company we may disclose your information to a potential buyer, including your Personal Information and other information concerning your relationship with us, so that they can continue to provide the services you have requested.
Please note, however, that the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website – any transmission is therefore at your own risk.
The Personal Information you provide to us will be transferred to and stored on our servers in the European Economic Area ("EEA") and we take steps to protect your Personal Information from unauthorised access and against unlawful processing, accidental loss, destruction and damage..
In processing your Personal Information, it may be necessary for us to transfer your Personal Information outside the EEA. It may also be accessed by staff operating outside the EEA who work for us or for one of our suppliers or group companies. This includes staff engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Policy and the Data Protection Legislation when it is processed in, or otherwise accessed from, a location outside the EEA. This means that we will only transfer your Personal Information to third parties outside the EEA in accordance with the Data Protection Legislation. For the avoidance of doubt, in the event that the UK is no longer a part of the EEA, references in this paragraph to the EEA shall mean the EEA and the UK.
By submitting your Personal Information to us, you acknowledge this transfer, storing or processing of your Personal Information.