Following the insolvency of STA Travel Holdings AG, STA Travel UK has now ceased trading and the directors are taking advice on next steps for the business.

The table below provides you with your options for next steps dependant on your booking type. We would like to apologise for the circumstances, and would like to thank customers for their support through these difficult times

 

 

STATRAVEL LIMITED

In all instances where you are due to travel, please call your suppliers to understand your

booking status. You will need to use the supplier booking reference, which can be found on

your itinerary

 

Booking Type

Information

Who to Contact

Additional Options

Package Holiday

Where you have a flight plus hotel or tour on the same STA booking reference and all items were booked and paid for together and where you have a valid ATOL certificate

CAA. Please visit the website address and complete the forms required

https://www.caa.co.uk/ATOLFailures/

STA-Travel-Limited/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Where you are not

able to achieve a

resolution from the

suppliers or agencies

in the “Who to Contact” column, you

may try the

following:

 

1) Check your travel insurance policy

 

2) If you have paid by credit card,

contact your credit card company

 

3) If you have paid by debit card,

contact your bank. You may be able to make a charge back claim

Package Holiday

 

Where ATOL certificate is provided by the tour

operator not STA

Where you have a package, holiday purchased and an

ATOL certificate has been issued in the name of the package holiday company. i.e. TUI, Jet 2

Please contact the tour operator directly

Multiple Items on a

Booking

Where you have more than 1 item booked, and each item was added to your booking at different times/dates not in 1 single booking transaction) this is not classified as a package.

As this booking is not a package

holiday covered by the CAA please

contact all suppliers that make up

your booking. You may have an

ATOL certificate for some elements

and not others. Where you have an

ATOL certificate you will need to

contact the CAA for that part ONLY

and for all other items contact the

suppliers directly. Further

information on contacting the

suppliers is detailed below.

Flight Only

Where you have paid a deposit only you should have an ATOL certificate

CAA. Please visit the website

address and complete the forms

required

https://www.caa.co.uk/ATOLFailures/

STA-Travel-Limited/

Flight Only - Where your

ticket number DOES NOT start with the number “094”

Where you have paid for your flight in full and have a ticket number/ valid e-ticket

 

Please contact the airline directly

Flight Only - Where your

ticket number DOES start with the number “094”

Where you have paid for your flight in full and have been issued a ticket number/ e-Ticket

 

Please contact the airline directly

Hotels, Tours and other

non-flight booked items

Where you have a booking number and have paid a deposit or paid in full

Please contact ABTA

https://www.abta.com/news/sta-travel-limited-ceases-trading-advice-customers

Car Hire or Camper Van

only

Where you purchased a car hire or camper van to self-drive

Please contact ABTA

https://www.abta.com/news/statravel-

limited-ceases-trading-advice-

customers

Refund Credit Note

(where ATOL certificate

was issued at the Time of booking)

Where you have been issued a refund credit note including a valid ATOL certificate

CAA. Please visit the website

address and complete the forms

required

https://www.caa.co.uk/ATOLFailures/

STA-Travel-Limited/

Refund Credit Note

Where you have been issued an STA refund credit note with no supplier details on your documentation and

no ATOL certificate

Please contact ABTA providing as

much detail as you can from

your original booking

confirmation.

https://www.abta.com/news/statravel-

limited-ceases-trading-advice-

customers

Refund Requested

Where your trip was in the process of being refunded prior to 21 August

Please follow the above guidance

depending on your holiday type

For bookings made with

STA Travel, through a

business or organisation

such as, group travel,

university trips and

corporate events

 

For all travel types

 

Please contact your employer,

university or the trip organiser

Salary Sacrifice Schemes

 

For bookings made with

STA Travel on behalf of a

business using your

salary sacrifice scheme

 

Where you have made a booking through your salary sacrifice, please follow the steps above based on whether your booking relates to a package holiday or any other holiday type

 

Please use the above information

to determine the relevant contact

based on your type of booking.

Salary Sacrifice Schemes

 

Employers salary sacrifice scheme funds and where no booking is made with STA Travel

 

Where you have not used your salary sacrifice and yet to make a booking

Please contact your employer who will be aware of STA’s situation

Travel insurance

(purchased via STA)

Where you purchased and are in receipt of a valid insurance policy

Please check with the insurance

Provider

Cash Cards

Where you have purchased and loaded funds onto your card

 

These will not be affected

When you have completed all steps as shown in the above guide, and you need additional support, please

email: claimshelp@statravel.com

                                                                                                                                                                                                                                                                                        Updated 19.09.20